OpenAI's Lilli Replaces Internal Knowledge Search with AI Agents

OpenAI officially launches Lilli, its internal knowledge management tool, for enterprise customers.

Background

Lilli was originally an internal system at OpenAI. It was a RAG-based agent that let employees search Slack conversations, documents, and code repositories using natural language. After proving effective internally, they decided to launch externally.

Key Differentiators

• Multi-source integration: Slack, Google Drive, GitHub, Confluence in one interface
• Context retention: Remembers previous search context for follow-up questions
• Action execution: Can create tasks and draft documents based on search results

Pricing

• $30/user/month (Enterprise plan)
• 14-day free trial

While existing knowledge management tools stop at "search," Lilli creates a flow from "search → understand → act."